Thank you for shopping with Mass Want. We strive to provide you with a seamless shopping experience and reliable shipping services. Please read the following information regarding our shipping policy.
1. Order Processing Time:
- All orders are processed within 1-3 business days (excluding weekends and holidays) from the date of purchase. We work diligently to fulfill your orders promptly.
2. Shipping Methods and Carriers:
- We utilize a range of shipping carriers to ensure the safe and timely delivery of your products. The specific carrier will be determined based on your location and the availability of the product.
- Our shipping methods include both standard shipping and priority shipping. The available options will be displayed during the checkout process.
3. Shipping Destinations:
- We offer shipping to most countries worldwide. However, please note that some products may have specific shipping restrictions due to customs regulations or other factors. If you encounter any issues during the checkout process, please contact our customer support team for assistance.
4. Shipping Costs:
- We try our best to make it free for our customers, but in case it is determined otherwise, the costs are calculated based on factors such as the weight, dimensions, destination, and shipping method selected. The applicable shipping charges will be displayed at the checkout before you complete your purchase.
5. Estimated Delivery Time:
- The estimated delivery time will vary depending on your location, the shipping method chosen, and other factors such as customs clearance. Please note that unforeseen circumstances or delays beyond our control may occasionally occur, and we appreciate your understanding in such situations.
Standard Shipping (15 to 25 Days).
Priority Shipping (5 to 16 Days).
Due to the Global Pandemic of COVID-19, you may experience shipping delays. please be patient. Thanks for your understanding.
NOTE: For faster shipping time we may remove the original packaging and replace it with secured bubble packing slip. Lost and severely damaged packages will be fully refunded.
6. Order Tracking:
- Once your order has been shipped, you will receive a confirmation email containing the order number, and within 1-3 days the tracking number will be provided through email with instructions on how to track your package. You can use this tracking number to monitor the progress of your shipment through our website or the designated carrier's tracking system.
7. Lost or Damaged Packages:
- In the rare event that your package is lost or damaged during transit, please contact our customer support team immediately. We will work with the shipping carrier to initiate an investigation and resolve the issue as quickly as possible.
8. Customs and Duties:
- For international shipments, please be aware that customs duties, taxes, and fees may be applicable in your country. Any additional charges imposed by customs authorities are the responsibility of the recipient. We recommend contacting your local customs office for more information regarding the specific charges that may apply.
9. Address Accuracy:
- Please ensure that your shipping address is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If you realize that you have entered an incorrect address, please notify us as soon as possible to make the necessary corrections.
10. Returns and Exchanges:
- For information regarding returns, exchanges, and our refund policy, please refer to our separate Return Policy page.
If you have any further questions or concerns about our shipping policy, please contact our customer support team, and we will be happy to assist you